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6 In a Shop

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You and Your Culture Part 1

SURVEY WARM - UP

WARM-UP SURVEY

Answer the following questions about your daily life.

Q1

In a shop, do you prefer to: Q4 EH WUHDWHG ZLWK GHIHUHQFH OLNH ȊUR\DOW\ȋ EH WUHDWHG LQ D IULHQGO\ PDQQHU

As a customer in a store, how do you LQWHUDFW ZLWK WKH VWD΍"

always sometimes never

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Q5

As a customer, have you ever experienced this?

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Q2

As a customer in a store, what do you H[SHFW VWD΍ WR GR"

always sometimes never

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Q3

Do you enjoy having conversations with VKRS VWD΍"

VOCABULARY

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Ʉ8QLW Ʉ I ɄΖQ D 6KRS 36

1. First, write your answers to Q1~5 in full sentences, giving reasons and opinions where you can.

INTERVIEW

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Q4: In a shop, do you prefer to be treated with deference, or be treated in a friendly manner?

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2. Ask the survey questions to three classmates and make a note of their answers.

Q1

Q2

Q3

Q4

Q5

z Ʉ makes eye contact - z Ʉ usually responds to greetings

z Ʉ Expects polite language, bows

z Ʉ yes, but not too long

z Ʉ prefers treated

Example Name: Tomoki

6-00

Partner 1 1DPH

Partner 2 1DPH

proved skills

Partner 3 1DPH

Ʉ8QLW Ʉ I ɄΖQ D 6KRS 37

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EXPRESSION 1

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Ʉ8QLW Ʉ I ɄΖQ D 6KRS 38

People in Other Cultures Part 2

3HRSOH IURP D UDQJH RI FXOWXUDO EDFNJURXQGV UHVSRQGHG WR WKH ΖEXQND 6XUYH\ RQ WKLV WRSLF +HUH are a few of their responses for you to read or listen to. Look in the booklet for more.

SURVEY

Q1 ΖQ WKH FRXQWU\ ZKHUH \RX JUHZ XS KRZ GR VKRS VWD΍ and customers greet each other? How do customers LQWHUDFW ZLWK VKRS RU EXVLQHVV VWD΍" :KDW DERXW LQ foreign countries where you have lived?

1

“In Australia it is very common for customers to reply to shop staff when they greet you. If you don't, you might come across as rude. I don’t think this is the case in Japan. I don’t see many people return greetings to staff here. ”

Jim $XVWUDOLDQ ZHE GHVLJQHU OLYHV LQ -DSDQ

6-01

2

“In small-town France, I soon learned to greet everyone, including customers, when entering a shop. This is not what people did in the industrial town in the UK where I grew up.”

Kevin %ULWLVK WHDFKHU KDV OLYHG LQ )UDQFH

6-02

3

“Sales staff in Canada often believe that greeting people in a friendly, more casual manner leads to a better customer relationship. So, many retail workers welcome customers with a friendly greeting and try to engage them in conversation. ”

Sarah &DQDGLDQ KRPHPDNHU KDV OLYHG LQ -DSDQ

6-03

COMPREHENSION 1

Read the responses and mark the statements true or false.

TrueFalse

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Ʉ8QLW ɄΖɄΖQ D 6KRS 39

COMPREHENSION 2

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Q3 How do you feel about service in your home country? How about in foreign countries where you have lived?

4

“The quality of the in the US is quite inconsistent. Sometimes you get professional service, but other times I get the feeling that the person working hates their job and is just mailing it in. I never get that in Japan, even at a “low level” kind of place such as a fast food restaurant. The staff here are trained in providing service at a very high level. No matter the job, they have a very professional , and it’s one of the things I love most about this country.” “Here in Japan the service is excellent but sometimes it feels a little impersonal. In France staff and customers each other, and sometimes little jokes. I like that. But you can also have unpleasant surprises. Sales staff sometimes forget things. And they may even to take responsibility for their mistakes.” 5

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Jerry $PHULFDQ WHDFKHU OLYHV LQ -DSDQ

6-04

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6-05

6

“In Japan, shop staff are very bit "robot-like". The welcome is

and smiling but a and standardized

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wherever you are. The service is impeccable,

and

Rahman ΖQGLDQ

fast, but also a little cold.”

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6-06

Which one of the survey responses on pages 39 and 40 was most interesting to you? Explain your choice, using the Model Expressions below. Then discuss it with classmates.

DISCUSSION

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Ʉ8QLW ɄΖɄΖQ D 6KRS 40

A father and son who live in Japan responded to the ΖEXQND 6XUYH\ . Read about their experience of the son’s club activities, and then mark the statements true or false.

CULTURE SHOCK

7

I remember being quite surprised by a few things when I visited a souk Gus was most surprised at market in Morocco. The stall-holders were quite aggressive, holding the arms of passers-by and guiding them into their shops. But once inside, I enjoyed the interaction with the stall-holder. He sat me down, poured me some tea, and we had a nice chat before he would even start talking about products and prices. I guess in a culture where you haggle over prices, personal conversation is an important way to start.

Gus ΖULVK DFWRU OLYHV LQ ΖUHODQG

6-07

8

“I sometimes get reverse culture shock when I go back to France on holiday. I have gotten used to the politeness and thoughtfulness of the Japanese. Back in France, one day, while paying at the checkout of a supermarket, it seemed to me that the cashier had been rude to me. I told her, "You could speak politely". A customer standing in line behind me defended her by saying, "But she was polite". I was shocked!”

Catherine )UHQFK DFFRXQWDQW OLYHV LQ -DSDQ

6-08

COMPREHENSION 3

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Draw a simple manga based on the topic of this Unit. It may be from your experience or your imagination.

CREATIVITY

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