6 CiC2-ibunka-manuel-NV4

People in Other Cultures Part 2

3HRSOH IURP D UDQJH RI FXOWXUDO EDFNJURXQGV UHVSRQGHG WR WKH ΖEXQND 6XUYH\ RQ WKLV WRSLF +HUH are a few of their responses for you to read or listen to. Look in the booklet for more.

SURVEY

Q1 ΖQ WKH FRXQWU\ ZKHUH \RX JUHZ XS KRZ GR VKRS VWD΍ and customers greet each other? How do customers LQWHUDFW ZLWK VKRS RU EXVLQHVV VWD΍" :KDW DERXW LQ foreign countries where you have lived?

1

“In Australia it is very common for customers to reply to shop staff when they greet you. If you don't, you might come across as rude. I don’t think this is the case in Japan. I don’t see many people return greetings to staff here. ”

Jim $XVWUDOLDQ ZHE GHVLJQHU OLYHV LQ -DSDQ

6-01

2

“In small-town France, I soon learned to greet everyone, including customers, when entering a shop. This is not what people did in the industrial town in the UK where I grew up.”

Kevin %ULWLVK WHDFKHU KDV OLYHG LQ )UDQFH

6-02

3

“Sales staff in Canada often believe that greeting people in a friendly, more casual manner leads to a better customer relationship. So, many retail workers welcome customers with a friendly greeting and try to engage them in conversation. ”

Sarah &DQDGLDQ KRPHPDNHU KDV OLYHG LQ -DSDQ

6-03

COMPREHENSION 1

Read the responses and mark the statements true or false.

TrueFalse

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