Ibunka! - Unit 6 / OSF 6

6 In a Shop

One Step Further ACTIVITIES

Here are some more responses from the Ibunka Survey on the topic of communication in shops. We can see that most responses fall into two basic patterns.

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LOOKING FOR PATTERNS

CULTURAL PATTERN A: &XVWRPHUV DQG VWD΍ RQ HTXDO IRRWLQJ ΖQ VRPH FXOWXUHV VKRS VWD΍ DQG FXVWRPHUV communicate more or less as equals. The tone is UDWKHU IULHQGO\ DQG ZDUP

CULTURAL PATTERN B: Customers treated as “royalty” In other cultures, the customer is treated with UHYHUHQFH DQG VWD΍ JHQHUDOO\ XVH SROLWH LPSHUVRQDO ODQJXDJH DQG EHKDYLRU WRZDUG WKHP

Read through the Ibunka Survey responses below. Highlight in one color the words and phrases that hint at &XOWXUDO 3DWWHUQ $ &XVWRPHUV DQG VWD΍ RQ HTXDO IRRWLQJ DQG LQ DQRWKHU FRORU WKH SDUWV WKDW UHȵHFW Cultural Pattern B: Customers as “royalty.” You can work and discuss this in pairs or small groups.

.S /FUFS \MJWJ . LWJ\ ZU FSI \MJWJ . QN[J YMJ XMTU XYFKK LWJJY FSI YMFSP HZXYTRJWX very politely. Their behavior is often impersonal. Sometimes it's XT UTQNYJ FSI HTRRJWHNFQ YMFY . KJJQ NYƍX XZUJWƳHNFQ -T\J[JW NS WZWFQ FWJFX YMJWJ NX RTWJ MZRFS HTRRZSNHFYNTS .S +WFSHJ where I've lived, shop staff are not always polite nor pleasant, but as a rule there is some eye HTSYFHY FSI XTRJ ƏMZRFS HTSYFHYƐ . I feel that it's very warm. There are always greetings and thanks from both sides, and that's pleasant. -DSDQHVH IHPDOH LQWHUSUHWHU KDV OLYHG LQ )UDQFH 1 .S /FUFS RFS^ KTWJNLSJWX KFHJ YMJ HTSKZXNTS TK )T . WJUQ^ YT NWFXXMFNRFXJ$ In most of TZW T\S MTRJ HTZSYWNJX YMJWJƍX F PNSI TK TGQNLFYNTS YT WJUQ^ YT XYFKK LWJJYNSLX , but in Japan, where shop staff are so very friendly and helpful, we are not required to respond. Though I spent some time in Japan, . FQ\F^X RFIJ F UTNSY TK FHPST\QJILNSL YMJ XYFKK \MT YTTP YMJ time to greet me FX . JSYJWJI YMJNW XYTWJ TW XJHYNTS

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