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In the States it depends on the store, but overall NYƍX F QTY RTWJ WJQF]JI FSI XTRJ XYFKK do use humor to keep things light FSI HFXZFQ . I also think the staff will try to read the body QFSLZFLJ TK YMJ HZXYTRJW FSI YMJNW NSNYNFQ WJFHYNTS when they are spoken to, in order to see if they should HFWW^ TS F HTS[JWXFYNTS TW QJF[J YMJ HZXYTRJW FQTSJ $PHULFDQ PDOH WHDFKHU KDV OLYHG LQ -DSDQ 5 .S (MNSF . KTZSI YMFY XMTU XYFKK YJSIJI YT GJ HQNSL^ and followed me everywhere, pressuring me to buy something. They openly showed their disappointment when I didn't buy anything. )UHQFK IHPDOH WHDFKHU KDV OLYHG LQ &KLQD DQG -DSDQ 6 .S R^ J]UJWNJSHJ XMTU XYFKK NS (MNSF \NQQ YW^ YT FHYN[JQ^ UZXM HJWYFNS NYJRX GZY HZXYTRJWX generally ignore them and buy only the items they want. &KLQHVH IHPDOH FROOHJH VWXGHQW KDV OLYHG LQ -DSDQ 7 .S /FUFS . KJQY QNPJ FX F HZQYZWJ YMJ^ FWJ FQQ FGTZY hospitality. . HFS WJRJRGJW YMJ XYFKK \TWPNSL FY F 2H)TSFQIƍX \JWJ OZXY FX HMJJW^ FSI SNHJ FX YMJ XYFKK \TWPNSL FY YMJ SNHJXY department stores 9MNX NXSƍY YT XF^ FS^YMNSL GFI FGTZY 2H)TSFQIƍX GZY NK ^TZƍ[J GJJS YT a fast food restaurant in the States you probably found that not everyone working there is FHYZFQQ^ MFUU^ YT GJ \TWPNSL YMJWJ . From what I saw, Japanese people take pride in everything they do and want to do it to the best of their ability. $PHULFDQ IHPDOH EDVNHWEDOO FRDFK KDV OLYHG LQ 7XUNH\ DQG -DSDQ 8 +NWXY YMJ HTZSYW^ \MJWJ . LWJ\ ZU ITJX STY MF[J F XNSLQJ ZSNƳJI HZQYZWJ *[JS FRTSL people who belong to the same JYMSNH TW QNSLZNXYNH HZQYZWJ behavior varies &X KTW NSYJWFHYNTSX GJY\JJS XYFKK FSI HZXYTRJWX NS XMTUX . YMNSP NY WJFQQ^ IJUJSIX TS YMJ XMTU &Y SJNLMGTZWMTTI shops and family businesses YMJ NSYJWFHYNTS NX RTWJ personal &Y HMFNS XYTWJX YMJ NSYJWFHYNTS is more impersonal. &DQDGLDQ PDOH WHDFKHU OLYHV LQ -DSDQ 9 .YX STWRFQ NS +WFSHJ KTW HZXYTRJWX YT XF^ MJQQT YT XMTU XYFKK \MJS JSYJWNSL F XYTWJ and say goodbye when leaving. The shop staff also do this, when they are not engaged in INXHZXXNTS \NYM F HTQQJFLZJ 9MJ XJW[NHJ varies a lot from TSJ XMTU HQJWP YT FSTYMJW GZY salespeople do not hesitate YT LN[J UJWXTSFQN_JI FI[NHJ FSI OTPJ \NYM YMJNW HZXYTRJWX J[JS NK they are not regulars . ƳSI NY [JW^ UQJFXFSY )UHQFK IHPDOH WHDFKHU OLYHV LQ -DSDQ 10 4SJ TK YMJ YMNSLX YMFY \FX MFWI to adjust YT \FX YMJ JSI TK F UZWHMFXJ FSI QJF[NSL F XMTU TW HTS[JSNJSHJ XYTWJ .S &RJWNHF YMJ HZXYTRJW XF^X 9MFSP ^TZ \MJS WJHJN[NSL YMJNW HMFSLJ TW F WJHJNUY 9MFY RF^ GJ YMJ JSI TK YMJ HTS[JWXFYNTS TW YMJ XYFKK RF^ XF^ XTRJYMNSL QNPJ -F[J F SNHJ IF^ YT \MNHM YMJ HZXYTRJW XMTZQI WJUQ^ >TZ YTT .S FS^ HFXJ the HZXYTRJW XUJFPX QFXY In Japan, the shop staff always see you out with a thank-you. If you XF^ NY GFHP , they say it FLFNS 9MNX HFS WJXZQY NS JSIQJXX loops. Leaving without responding to them used to make me very ZSHTRKTWYFGQJ 3T\ .[J QJFWSJI MT\ YT XF^ YMFSP ^TZ FY YMJ XFRJ YNRJ on my way out the door! -DSDQHVH IHPDOH FDUHHU FRXQVHORU KDV OLYHG LQ )UDQFH DQG 0RURFFR 11

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Write a paragraph on the topic of communication in shops. Include your opinions and reactions to the cultural patterns you found in these survey responses.

EXPRESSION

Ʉ8QLW Ʉ I ɄΖQ D 6KRSɄ I Ʉ One Step Further Ʉ 85