OSF6 Gform

6 French / female / teacher / has lived in China and Japan Cultural Pattern A: In China, I found that shop staff tended to be "clingy" and followed me everywhere, pressuring me to buy something. They openly showed their disappointment when I didn't buy anything. 7 Chinese / female / college student / has lived in Japan Cultural Pattern A: shop staff in China will try to actively push certain items, but customers generally ignore them and buy only the items they want if you’ve been to a fast food restaurant in the States you probably found that not everyone working there is actually happy to be working there 9 Canadian / male / teacher / lives in Japan Cultural Pattern A: At neighbourhood shops and family businesses, the interaction is more personal 10 French / female / teacher / lives in Japan Cultural Pattern A: customers to say hello to shop staff when entering a store, and say goodbye when leaving / when they are not engaged in discussion with a colleague / to give personalized advice and joke 8 American / female / basketball coach / has lived in Turkey and Japan Cultural Pattern A: Cultural Pattern B: none Cultural Pattern B: none 11 Japanese / female / career counselor / has lived in France and Morocco Cultural Pattern A: Cultural Pattern B: none Cultural Pattern B: none

Cultural Pattern B: I can remember the staff working at a McDonald’s were just as cheery and nice as the staff working at the nicest department stores

Cultural Pattern B: If you say it back, they say it again / Leaving without responding to them

In America, the customer says, "Thank you," when receiving their change or a receipt / the customer speaks last.

UNIT 6 | ONE STEP FURTHER

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