ibunka TB_U6

Part 1

1 - You and Your Culture

Online Form for WARM-UP SURVEY (textbook p.38)

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Online Form for INTERVIEW (textbook p.39)

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Example Sentences for INTERVIEW (textbook p.39) Q1: When you go to a store as a customer, how do you interact with the staff? • I usually just nod in greeting. I never really talk with shop staff. • I always return a greeting with a nod and eye contact. Sometimes I say thank you when I pay. • I don't really interact with staff, except for when I need to ask them a question. Q2: As a customer in a store, what do you expect staff to do? • I expect them to bow and use polite language. • I guess I expect sales staff to wrap my item carefully, but they don’t need to see me to the door. • I like it when sales staff smile and it doesn’t look forced. Q3: Do you enjoy having conversations with shop staff? • Yes, I enjoy the interaction with staff, especially in clothing stores. • No, not really. I like to keep conversation to a minimum. • No, not at all. Whenever possible I choose stores where I don’t have to talk to staff. Q4: In a shop, do you prefer to be treated with deference, or to be treated in a friendly manner? • I suppose I prefer to be treated with deference, because that’s what I’m used to. • I prefer to be treated in a friendly manner. It makes the experience more fun. Q5: Have you ever had an unpleasant experience as a customer or shop staff member? • Yes. I once ordered a pair of shoes online, but I was sent the wrong size. The shop exchanged it quickly. • Yes, I sometimes have to deal with rude customers. Once when I was working in a convenience store, a customer threw money at me. • I called an information service about my smartphone contract, but it took me a long time to get the information I needed.

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UNIT 6 | WARM-UP SURVEY & INTERVIEW