ibunka TB_U6

Script for Model INTERVIEW (textbook p.39)

→ Available as audio track “6-00-Interview6” for listening/note-taking practice.

Q1: When you go to a store as a customer, how do you interact with the staff? Tomoki: I don’t interact with them so much. I make some eye contact, and I guess I usually respond to greetings with a little nod. Q2: As a customer in a store, what do you expect staff to do? Tomoki: Hmmm. I’m used to Japanese service, so I kind of expect staff to speak politely, and bow. It would feel strange or rude if they didn’t do those things.. Q3: Do you enjoy having conversations with shop staff? Tomoki: Yeah, I suppose so. But I don’t like to talk for long. I usually want to buy my items and get out. Q4: In a shop, do you prefer to be treated with deference, or to be treated in a friendly manner?

Tomoki: Being treated with some respect feels normal, so I probably prefer that. Q5: Have you ever had an unpleasant experience as a customer or shop staff member?

Tomoki: Well, as a customer, once something I ordered online was broken when I received it. I called the company, they apologized and sent a replacement the very next day. That was nice. But when I was working in a convenience store, I had to deal with quite a few rude customers.

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UNIT 6 | INTERVIEW