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In the States it depends on the store, but overall it’s a lot more relaxed, and some staff do use humor to keep things light FSI HFXZFQ . FQXT YMNSP YMJ XYFKK \NQQ YW^ YT WJFI YMJ GTI^ language of the customer and their initial reaction when they are spoken to, in order to see if they should carry on F HTS[JWXFYNTS TW QJF[J YMJ HZXYTRJW FQTSJ $PHULFDQ PDOH WHDFKHU KDV OLYHG LQ -DSDQ 5 In China, I found that shop staff tended to be "clingy" and followed me everywhere, pressuring RJ YT GZ^ XTRJYMNSL 9MJ^ TUJSQ^ XMT\JI YMJNW INXFUUTNSYRJSY \MJS . INISY GZ^ FS^YMNSL )UHQFK IHPDOH WHDFKHU OLYHV LQ -DSDQ KDV OLYHG LQ &KLQD 6 In my experience, shop staff in China will try to actively push certain items, but customers generally ignore them and buy only the items they want &KLQHVH IHPDOH FROOHJH VWXGHQW KDV OLYHG LQ -DSDQ 7 In Japan I felt like as a culture they are all about hospitality . HFS WJRJRGJW YMJ XYFKK \TWPNSL FY F 2H)TSFQIƍX \JWJ OZXY FX cheery and nice as the staff working at the nicest IJUFWYRJSY XYTWJX 9MNX NXSƍY YT XF^ FS^YMNSL GFI FGTZY 2H)TSFQIƍX GZY NK ^TZƍ[J GJJS YT a fast food restaurant in the States you probably found that not everyone working there is FHYZFQQ^ MFUU^ YT GJ \TWPNSL YMJWJ +WTR \MFY . XF\ /FUFSJXJ UJTUQJ YFPJ UWNIJ NS J[JW^YMNSL they do and want to do it to the best of their ability $PHULFDQ IHPDOH EDVNHWEDOO FRDFK KDV OLYHG LQ 7XUNH\ DQG -DSDQ 8 +NWXY YMJ HTZSYW^ \MJWJ . LWJ\ ZU ITJX STY MF[J F XNSLQJ ZSNƳJI HZQYZWJ *[JS FRTSL people who belong to the same ethnic or linguistic culture, behavior varies &X KTW interactions GJY\JJS XYFKK FSI HZXYTRJWX NS XMTUX . YMNSP NY WJFQQ^ IJUJSIX TS YMJ XMTU &Y SJNLMGTZWMTTI shops and family businesses, the interaction is more personal &Y HMFNS XYTWJX YMJ interaction NX RTWJ NRUJWXTSFQ &DQDGLDQ PDOH WHDFKHU OLYHV LQ -DSDQ 9 It's normal in France for customers to say hello to shop staff when entering a store, FSI XF^ LTTIG^J \MJS QJF[NSL 9MJ XMTU XYFKK FQXT IT YMNX \MJS YMJ^ FWJ STY engaged in INXHZXXNTS \NYM F HTQQJFLZJ 9MJ XJW[NHJ varies a lot from one shop staff to another, but XFQJXUJTUQJ IT STY MJXNYFYJ YT LN[J UJWXTSFQN_JI FI[NHJ FSI OTPJ \NYM YMJNW HZXYTRJWX J[JS NK they are not regulars . Ƴ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